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frequently asked questions
No. Usual tip is around 10-20%. If you don’t want to tip before you’ve seen the results then you can send it later via venmo.
Would be great if you could provide a broom and/or vacuum cleaner and paper towels. We may also need you to provide a step ladder. We can bring a vacuum or paper towels for extra charge.
For one-time services we bring all the rest of the supplies we will need. For weekly or biweekly cleanings you will also provide the all-purpose cleaner, soft-scrub, window cleaner and floor cleaning supplies. You can also just have your Wizard buy everything and bring you the receipt so you can reimburse her.
We treat your home with greatest care; however, should damage or breakage occur, we will have the item repaired or replaced if it cannot be repaired. Your Wizard is personally responsible for damages up to $500. Wizard of Homes NYC LLC does carry liability insurance. We are not bonded.
You can be home if you like, but please stay out of the room where your Wizard is currently working. We are there to do our job and it makes it more stressful for us if we have to tiptoe around because you’re watching tv or not vacuum because you’re on the phone.
Most of the clients prefer to give us the copy of the key or leave one with the doorman.
We can also meet you before you leave for work and then slide the key under the door when finished (if you don’t have a self-locking door).
We ask that you take a few minutes to pick up personal clothing, toys and other household items. The fewer items your Wizard has to pick up, the more she can concentrate on actual cleaning. If we find that we spend a lot of time decluttering your home each time then we will contact you to ask you to start preparing for your visits or raise your rate accordingly.
It’s totally fine if you don’t have time to pick up clutter, we just need to charge extra for the time we spend doing it for you.
Cash, check or venmo. Detailed will be given you at the time of confirmation. Let us know if you’d like to receive an invoice that can be paid with any credit card. There will be a 5% service charge to pay with a credit card.
Payment is due on the day of your service. You can leave your payment on the kitchen counter. Do not leave it with doormen.
Yes we do! Our gift certificates are a great idea for weddings, birthdays, mother’s days, housewarming gifts etc.
Please contact us and give us as many details as you can, about the home you want to get cleaned (number of bathrooms/bedrooms etc).
We will give you a quote about how much the service will cost.
We can either mail/email the certificate directly to you or to the recipient on your behalf.
We can even bring fresh flowers on the day of the cleaning!
Yes we do! Our gift certificates are a great idea for weddings, birthdays, mother’s days, housewarming gifts etc.
Please get back to us right away if you are not entirely happy with the service. We’ll find a way to fix it and to make sure you end up receiving the service we promised. We do not offer refunds so please get in touch to arrange for a free re-clean.
We will give you a quote about how much the service will cost.
We can either mail/email the certificate directly to you or to the recipient on your behalf.
We can even bring fresh flowers on the day of the cleaning!
